Legal · updated 15 August 2026
Cancellation and refund policy
Refund, cancellation, rescheduling and no-show terms for Service Forgecore Germany relocation consultations.
Before a consultation
You may cancel a confirmed consultation by emailing info@service-forgecore.digital. A cancellation received at least 48 hours before the appointment is eligible for a full refund of consultation fees already paid. Between 24 and 48 hours, we may retain the reasonable value of preparation already completed and refund the balance.
With at least 24 hours’ notice, you may reschedule once without charge. A further change may be treated as a cancellation because preparation and reserved adviser time have already been allocated.
Late cancellation and no-shows
Fees are normally non-refundable when cancellation arrives less than 24 hours before the appointment or when a client does not attend within 15 minutes and cannot be reached. We consider documented emergencies individually and may offer a new date or partial refund.
Work already started
Preparation, research expressly added to scope, a completed consultation and delivered written notes are non-refundable to the extent already performed. No physical products are sold. If specially commissioned third-party translation or other purchased work has been approved in writing, costs that cannot be recovered from that provider are not refundable.
When we cancel
If Service Forgecore cannot deliver the confirmed consultation, you may choose a new date or a full refund for undelivered work. If we determine before starting that the central question requires regulated advice outside our competence, we will offer a narrower agreed scope or refund the affected fee.
Requesting a refund
Email info@service-forgecore.digital within 14 days of the relevant cancellation or service issue. Include your name, appointment date, amount and reason; do not include bank passwords or full card details. We acknowledge requests within two working days.
Approved refunds are issued to the original payment method where possible, normally within 7–10 working days after approval. Bank processing may take longer. This policy does not limit mandatory consumer rights under applicable law.